Frequently Asked Questions

Here you will find answers to the most important questions about Juliet 1496, our products, on-demand manufacturing, shipping, and your order.

About Juliet 1496

What does Juliet 1496 stand for?

Juliet 1496 stands for modern lifestyle and leisure fashion with an Italian-inspired aesthetic. Our collections combine Mediterranean influences, clear design, and distinctive details with a style that is elegant without being too formal.

Where are the designs developed?

Juliet 1496 designs and collections are developed in Germany. The Italian connection of our brand refers to the design inspiration and the Mediterranean lifestyle. Our products are not necessarily manufactured in Italy.

Is Juliet 1496 an Old Money brand?

Juliet 1496 incorporates individual influences from classic casual wear, Mediterranean elegance, and the so-called Old Money style. However, the focus is on modern, Italian-inspired lifestyle and leisure fashion for the city, coast, travel, and everyday life.

Manufacturing and Printful

Who manufactures Juliet 1496 products?

Juliet 1496 develops the designs, curates the collections, and operates the online shop. For printing, embroidery, partial manufacturing, and shipping, we work with Printful as our production and fulfillment partner.

Depending on the product and delivery country, an order can be processed at different Printful production facilities or affiliated partner companies.

What does on-demand manufacturing mean?

On-demand means that a product is only printed, embroidered, or – depending on the item – manufactured after an order is received. This means we don't have to produce large quantities of finished Juliet products in advance and store them for uncertain demand.

Why does Juliet 1496 produce on demand?

Demand-driven manufacturing helps us avoid large inventories of unsold Juliet products and associated overproduction. Each manufactured or finished product is already assigned to a specific order.

Since processing only begins after the order is received, the delivery time may be slightly longer than for mass-produced goods already in stock.

Are the products sustainable?

No form of manufacturing is completely without environmental impact. Therefore, we do not generally classify all products as sustainable or environmentally friendly.

However, our on-demand model helps to avoid large inventories of unsold Juliet products and unnecessary overproduction. Information on materials, fabric composition, and special certifications can be found directly on the respective product page.

Where are the products manufactured?

The specific manufacturing or finishing location depends on the product, delivery country, stock levels, and available production capacity. Base products can originate from different countries and then be printed or embroidered at a suitable Printful location.

The respective known material and origin information can be found in the product details. Juliet 1496 is your contractual partner and contact person for your order.

Products, Sizes, and Care

How do I find the right size?

On each product page, you will find a size chart for the respective base product. Compare your measurements with the values provided there before ordering, as the fit can vary between different shirts, hoodies, pants, and other items.

What should I do if I am between two sizes?

Please refer to the size recommendation on the respective product page. Generally, the larger size is usually suitable for a looser fit and more freedom of movement, while the smaller size may be closer-fitting.

However, the product-specific fit and size chart are decisive.

Are the products oversized?

Not all products have an oversized fit. Depending on the item, the cut can be fitted, regular, loose, or oversized. The specific fit is described on the respective product page.

Where can I find material composition and fabric weight?

Material composition and available fabric weight can be found on the respective product page under "Material & Fit". For some products, composition and fabric weight may vary depending on color or production location. Such differences are indicated in the product information.

Can the colors differ from the product image?

Yes. Screen brightness, color settings, and display technology can influence color representation. Additionally, slight variations are possible due to different materials, printing processes, and production batches.

How do I care for my product?

Please refer to the care instructions on the respective product page and the sewn-in care label. Printed or embroidered clothing should generally be washed with similar colors, inside out, and at a low temperature.

Prints and embroideries should not be ironed directly. Specific instructions may vary depending on the product and material.

Ordering and Payment

What payment options are offered?

The currently available payment options will be displayed to you in the checkout. The selection may vary depending on your delivery country, currency, and the device used.

Is payment secure?

Payment processing is encrypted via the systems provided by Shopify and the respective payment service providers. Juliet 1496 does not receive your full payment data.

Can I change my order retrospectively?

As production begins as soon as possible after the order is received, changes cannot be guaranteed. Please contact us immediately after placing your order via our contact form.

If the order is already in production, size, color, delivery address, or product variant may no longer be changeable.

Can I cancel my order?

Cancellation is only possible as long as the order has not yet gone into production. Therefore, please contact us as soon as possible. Statutory withdrawal rights remain unaffected by this organizational regulation.

Will I receive an order confirmation?

After successfully completing your order, you will receive a confirmation at the email address provided. Please also check your spam or junk folder if you cannot find the message.

Production and Shipping

How long does production take?

Most products are printed, embroidered, or manufactured within a few business days. The actual production time may vary depending on the product, order quantity, production location, and current workload.

How long does delivery take?

The estimated total delivery time consists of production and shipping time. A current estimate is displayed on the respective product page or during the ordering process.

Delivery times are estimates and not guaranteed delivery dates. Holidays, customs clearance, high order volumes, or delays with the shipping service provider can affect delivery.

Which countries does Juliet 1496 ship to?

The currently available delivery countries are displayed in the online shop and at checkout. Not every product is available in every country. If an item cannot be delivered to the selected address, this will be displayed during the ordering process.

Why might items be delivered separately?

Products may have different manufacturing processes or production locations. Therefore, it is possible that several items from one order may be delivered in separate packages and at different times.

For separate packages, multiple shipping confirmations and tracking numbers may be sent.

Can I track my order?

As soon as tracking is available, you will receive a shipping confirmation with a corresponding link. It may take some time for the shipping service provider to display the initial information.

Are there customs duties or import taxes?

For deliveries outside certain customs and tax territories, import VAT, customs duties, or processing fees may apply. Whether such costs are incurred depends on the delivery country, goods value, production location, and the regulations applicable there.

Unless explicitly stated otherwise at checkout, any possible import duties may be borne by the recipient.

What happens if my delivery is delayed?

First, check the tracking and your provided delivery address. If the status has not changed for an unusually long period or the stated delivery time has been significantly exceeded, please contact us with your order number.

Returns, Withdrawal, and Complaints

Can I return my order?

Returns and withdrawals are governed by our return policy, the withdrawal instructions, and the legal provisions applicable to your order.

Please contact us before any return. Do not send items directly to Printful or to the return address indicated on the shipping label without prior consultation.

Is there a 14-day right of withdrawal?

Consumers within the European Union generally have a statutory right of withdrawal of 14 days for many online purchases. The period usually begins upon receipt of the goods.

Statutory exceptions may exist, for example, for clearly personalized products. The information in our withdrawal instructions and the legal provisions applicable to your order are decisive.

Who bears the cost of a return?

Who bears the return costs depends on the reason for the return, legal provisions, and our return policy.

In the case of a valid withdrawal, the direct return costs may be borne by the customer, provided that they have been properly informed about this. In the event of a product defect confirmed by us, you will receive separate instructions on how to proceed.

Where do I need to send a return?

Please contact us via our contact form before shipping and provide your order number and the reason for the return. We will then provide you with the return information applicable to your case.

The sender address on a package is not automatically the valid return address.

What do I do if I receive a damaged or faulty product?

Please contact us as soon as possible via our contact form. Send us your order number, a brief description of the problem, and clearly recognizable photos of the product, the defect, and – if relevant – the packaging.

We will review the case together with our production partner and inform you about the further solution. Please do not return the item without prior consultation.

What happens in case of an incorrect or incomplete delivery address?

Please carefully check your delivery address before completing your order. If a shipment cannot be delivered due to an incorrect, incomplete, or undeliverable address, additional shipping costs for a new delivery may be incurred.

Contact us immediately if you notice an error after placing your order. A change is only possible as long as the order has not yet been processed or shipped.

What happens if I do not accept or collect my package?

Unaccepted or uncollected shipments may be returned to a return address of the shipping partner. In this case, please contact us with your order number.

A new delivery may incur additional shipping costs.